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retention guides.

How we run retention for subscription and DTC brands, written from the accounts we manage.

subscriptions.

Recharge to Loop migration: what moves and what you rebuild

Moving from Recharge to Loop: what moves, payment methods and gateways, selling plans, the portal, timeline, risks and the Klaviyo flows to rebuild.

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Loop vs Recharge vs Skio: 2026 Subscription App Comparison

Loop vs Recharge vs Skio in 2026: published pricing, cancel flows, payment recovery, Klaviyo integration, migration and the Recharge-Skio deal.

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Skio to Loop: What to Check After the Recharge Deal

Recharge agreed to buy Skio in 2026. What Skio brands should ask now, and a checklist for moving to Loop, including the Klaviyo flows to rebuild.

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Failed Payment Recovery for Shopify Subscriptions

How to recover failed subscription payments on Shopify: retry timing by failure reason, card-update SMS and email, and the Loop and Klaviyo setup.

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How to Design a Subscription Cancel Flow That Saves

How to build a subscription cancel flow that keeps subscribers: cancel reasons, the right offer per reason, skip, swap and pause, and winback after.

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Loop Subscriptions Agency and Partner

Email Kong is an official Loop Subscriptions partner. We run cancel flows, payment recovery, winback and Klaviyo flows on Loop events for 6 brands.

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Subscription Retention Agency

Email Kong runs subscription retention for Shopify brands on Klaviyo and Loop: cancel flows, failed payment recovery, winback and subscribe offers.

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by industry.

Retention for Products Customers Buy Once

How to run email retention for durable products like bags, furniture and tools: first-order flows, accessories, second categories, referrals, care and upgrades.

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Email Marketing and Klaviyo Agency for Jewelry Brands

Email Kong runs Klaviyo email and SMS for jewelry brands: gifting calendars, abandonment flows for high-value pieces, ring sizing, engraving and care emails.

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Retention and Klaviyo Agency for Skincare Brands

Email Kong runs Klaviyo email, SMS and Loop subscriptions for skincare brands: routine-based reorders, skin type data, sample to full size and regimen bundles.

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Retention and Klaviyo Agency for Supplement Brands

Email Kong runs Klaviyo and Loop retention for supplement and women's health brands: reorders by serving count, day 14-30 education and claim-safe email copy.

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Retention and Klaviyo Agency for Pet Brands

Email Kong runs Klaviyo email, SMS and Loop subscriptions for pet brands: reorder timing by bag size and pet weight, multi-pet households and pet cancel reasons.

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Klaviyo playbooks.

The Klaviyo flows every Shopify brand needs

The Klaviyo flows every Shopify brand needs, in order of priority: triggers, number of emails, timing and the mistakes we find on most accounts.

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Klaviyo SMS for Shopify brands: when to add it and how to run it

When to add Klaviyo SMS, how to collect consent (TCPA, toll-free verification, PECR), which flows to add texts to, how often to send and what it costs.

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Why Klaviyo emails go to spam and how to fix it

Why Klaviyo emails land in spam and how to fix it: Gmail and Yahoo sender rules, DMARC, spam rate under 0.3%, engaged sending, sunset and bot sign-ups.

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BFCM 2026 Email and SMS Playbook for Shopify Brands

A BFCM 2026 email and SMS plan for Shopify and Klaviyo brands: key dates, list prep, segments, margin-safe offers, subscribers and the weeks after.

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agency comparisons.

Best Klaviyo agencies for subscription brands (2026)

The best Klaviyo agencies for subscription brands on Loop, Recharge and Skio in 2026, who each one suits and what to ask before you sign.

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Best retention agencies for Shopify brands (2026)

The best retention agencies for Shopify brands in the US and UK in 2026, what each one is good at and how to pick the right one for your store.

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Best Loop Subscriptions agencies (2026)

The best Loop Subscriptions agencies in 2026 for cancel flows, failed payments, migrations and retention, and who each one suits.

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Best Klaviyo agencies in London (2026)

The best Klaviyo agencies in London in 2026, what each one does well, who it suits and what to ask before you sign.

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How to Choose a Klaviyo Agency: 12 Questions to Ask

How to choose a Klaviyo or retention agency: when one makes sense, the questions to ask before signing, the red flags, and how to compare proposals.

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Klaviyo Agency vs In-House vs Freelancer in 2026

Agency, in-house hire or freelancer for Klaviyo? An honest comparison of cost, speed, skills, risk and management time, and when each one wins.

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Klaviyo Agency Pricing in 2026: What It Costs

What a Klaviyo or retention agency costs in 2026: market ranges, retainer vs % of revenue, what drives the price, and how to judge if it pays off.

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